FAQ

The processing of your order, manufacturing of the products, and delivery (free) require our team a lead time of 10 to 15 business days. We strive to ensure that you receive your order as quickly as possible, without compromising the exceptional quality of our products.

Oui, vous pouvez suivre l'évolution de votre commande en vous rendant sur la page "Suivi de colis"

If your order includes multiple items, it's possible that they may be shipped separately, depending on available stock and shipping warehouses. Don't worry, your package will arrive shortly.

Deliveries to Overseas France (DOM-TOM) are generally longer (between 30 and 60 days) to remain financially accessible. An additional cost for delivery will be required for the following countries:

- Guadeloupe

- French Guiana

- Réunion

- Martinique

- Mayotte

- New Caledonia

- Saint-Barthélemy

- Saint-Pierre-et-Miquelon

- Saint-Martin

- Wallis-et-Futuna

- French Polynesia

Yes, as long as you haven't received the shipping confirmation email, you can modify your order.

Yes, as long as you haven't received the shipping confirmation email, you can modify your order.

Yes, we give you the opportunity to return your package within a period of 14 days from the date of receipt.

Here are the conditions:

- The item must be returned in its original condition (new).

- It must be returned in its original packaging.

- Contact us by email to get the return address as well as the required form.

You can then benefit from a full refund or an exchange, according to your choice. Return costs are at the customer's expense.

Your security, our priority: Our site only offers secure and guaranteed payment methods without risks. We accept: Credit cards, Debit cards, and our online payment services include Paypal and Stripe.

Paypal: As a banking institution within the European Union, PayPal provides over 10 years of experience in secure online payments. It is simple, fast, free, and recognized worldwide for its effectiveness.

Stripe: Stripe is a comprehensive payment platform that supports over 150 local and global payment methods (Mastercard, Visa), providing you with maximum payment options. Your bank details or credit card information will never be disclosed to us. All payments are protected by our encrypted 128-bit SSL payment processor. We do not currently accept checks.

Yes!

The 'HTTPS' in the URL of our shop indicates the quality of our services. HTTPS is the secure version of 'http' secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce sites. As e-merchants, we are aware that the use of SSL has become essential nowadays. It is the best way to protect your data and guard against any hackers or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the web browser's URL bar. It is also represented by an 's' which stands for 'secure' and is added to the 'http' protocol on the website in the address bar.