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Returns & Exchanges
At Chain Jewelry, we do our best to ensure our product descriptions are as detailed as possible so that you don't encounter any surprises when you receive our products. We want our customers to know exactly what they're ordering.
Order Cancellation Policy:
We pride ourselves on our ability to quickly process all orders placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please send us an email at contact@chain-jewelry.com as soon as possible.
The vast majority of in-stock items are processed and/or shipped within 12 hours, so it is imperative that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped. No cancellation requests for your order can be considered if it has already been processed.
Address Errors:
It is your responsibility to verify the accuracy of this address and to contact us very quickly to specify a modification. This last one can only be done if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...). In these latter cases, these packages may be returned to us, but not always.
If your order is returned to the shipper, we will offer you a refund of your order minus shipping costs, or we will offer you a reshipment, depending on your choice.
You are not eligible for reshipment or refund of your order until your package has been received by the shipper.
Return Policy:
We accept returns for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 14 days from the moment you receive your products. If for any reason you are not satisfied, please contact us by email: contact@chain-jewelry.com to obtain and fill out the return form. Sign it and then send it with your package to the address we will give you when you write to our support.
Exchanges/Refunds/Replacements
If you are within the 14-day return period, we offer you 3 options:
Exchanges are only available for the same style's size and/or color. Exchanging a different product is strictly not permitted. We recommend that you return your original item for a refund, and then place a new order for the product you want.
Please note that we do not accept refunds for jewelry that may pose hygiene concerns (such as earrings) if they have been worn or if the packaging has been opened.
If the packaging has not been opened, a return may be accepted only in the form of a store credit valid on our website.
Personalized jewelry is neither refundable nor exchangeable.
This includes, but is not limited to:
By default, refunds are issued as store credit. If you would prefer to receive a refund, please let us know.
Only the final price paid (after any discounts) will be refunded.
Discount codes or vouchers cannot be reissued and are not refundable, except for orders that have benefited from a promotion, in which case the refund will be automatically processed in the form of a voucher.
We are truly sorry! Please email us at contact@chain-jewelry.com with the following details:
How can I get a refund for my product?
If you wish, we can send you a new product or replace it with another item of equal value.
There are certain situations where only partial refunds are granted (if applicable). Due to inspection, warehouse and processing fees, some items may result in a 15% restocking fee for returned and refunded orders. Exchanged orders or items returned/exchanged due to manufacturer defect will not result in these restocking fees. The fees will be applied to the original order and the balance will be refunded. It is the buyer who must pay the return fees.
How long does it take to receive a refund?
Refunds typically take up to two weeks to be processed. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.
How do I return an item?
Late or missing refunds:
If you have done all of this and still have not received your refund, please contact us at contact@chain-jewelry.com.
Delivery:
The customer is responsible for paying their own shipping costs for returning an item. If you receive a refund, you will receive exactly what you paid for the product (minus restocking fees).
If you want an exchange: depending on your country of origin, your exchanged item may take 2-7 weeks to reach you.
Warning:
If you are shipping items of a value greater than €50, we strongly suggest that you send the product back to us with a tracking number.